Frequently Asked Questions
Questions about Pocket Print?
Please find below answers to common questions.
Shipping & Delivery
How does shipping work?
We ship daily from our Geelong warehouse (Australia).
Free shipping with tracking on all orders over $49 Australia wide.
Express shipping is available for $5 which is next day delivery for metro areas*
Same day dispatch if ordered by 10am, guaranteed next day dispatch if ordered after 10am.
How do I track my order?
We will send you a shipping confirmation email which will have a ‘Track Order’ button so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet?Please check your spam folder or contact us at hello@pocketprint.com.au with your name and order details.
My order arrived damaged, what do I do?
Damage during transit does happen from time to time. Don’t worry, our team is ready to spring into action! Please contact us at hello@pocketprint.com.au to advise of the issue, and to help resolve things quickly we request you include your name, order number, and photo of damaged goods.
Do you ship internationally?
We currently ship within Australia only.
Payment
How secure is your payment?
All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!
Need a little longer to pay for your solar lights? We offer AfterPay for Australian customers only.
Do you have payment plan options?
For when payday is just that bit too far away, we offer AfterPay provided you are located in Australia.
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us at hello@pocketprint.com.au to advise of the issue, and to help resolve things quickly we request you include your name and/or order number, a detailed description of the issue and photos so we can help identify what has happened.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact hello@pocketprint.com.au
This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from our Brisbane Headquarters, so we can sometimes have some slight delays in response time.
Emailing list
Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at hello@pocketprint.com.au and asking to jump on board.
Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).